ORDER CONFIRMATION
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and authorized your credit card for the purchase. As soon as we receive your order, we begin processing to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 3 business days), we will process the charges and submit the order for shipment.
ORDER SHIPMENT
In stock orders ship within 1-3 business days from the date of your order and will be delivered in 1-6 business days after shipment. Please note these shipping timeframes may be extended during holiday seasons or due to issues surrounding the COVID-virus. Timeframes are estimates only starting the date of pickup and can change depending on environmental conditions, transit issues, and carrier’s availability, and item warehouse location.
We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within four business days of your order, feel free to follow up with us at Contactus@Wholearmorwellness.com. Saunas are fulfilled via freight shipping and require a signature upon delivery. You will receive a call from the shipping company to arrange a time and day for delivery that works for you. Industry standards for freight shipping includes curbside delivery with a lift-gate (truck has built-in liftgate to lower the sauna).
The shipping company will attempt delivery 2 to 3 times. In cases where shipping companies have applied fees for missed delivery or if after the maximum attempted deliveries, the shipping company still is unable to communicate with you to deliver the shipment, the item will be shipped back to its original location and you will be subject to cover the cost associated to the shipping, missed delivery, and transactions fees at 3%. Please note shipping is provided via a third-party logistic company and your delivery may be subject to their delivery terms and/or terms of service; this includes but not limited to things such as delivery timeframes, delivery availability, delivery ability, missed delivery fees, storage fees associated to missed delivery, or unwillingness to be present for delivery.
SHIPMENTS TO CANADA
At the moment, we do not ship items to Canada.
Cancellation and Return Policy
Buyer may cancel and return the goods to Seller, subject to the terms and conditions of this policy. Buyer shall assume all risk of loss associated with the return as well as shipping, handling, restocking and other fees, costs and expenses as described in this policy. Orders must be cancelled within 24 hours of purchase and all returns must be processed within 30 days of delivery.
Seller reserves the right to refuse to refund any deposit or payment, or cancel any payment due, and any owing until such time as Seller a) is in receipt of the goods b) has inspected the goods and c) in the Sellers discretion, has found the goods to be free of damage. All refunds will be provided within 5 business days once the product has been returned to the warehouse and inspected for damage.
All returned goods must be in their original packaging. Seller may refuse to refund all or any portion of any payment, or cancel payment due and owing if the Buyer fails to fully comply with or violates the terms and conditions of this policy.
Shipping, Handling and Restocking Fees
All cancelled orders and/or returned goods shall be subject to the following:
a) storage fees and costs associated with routing the goods;
b) handling and restocking fee of 20% of the total purchase for each sauna;
c) all shipping costs to and from the Seller, and;
d) a return merchandise authorization (RMA) number provided by Seller. Buyer’s failure to obtain the RMA number shall result in Seller not accepting any returned shipment and Buyer paying all costs and fees. All such costs and fees as determined by Seller shall be paid by Buyer to Seller upon demand by Seller
Fee Chart:
1) New. Must be original packaging. Never opened.
a. Original outbound charge (Flat rate shipping on price sheet).
b. Return inbound charge (120% of outbound amount).
2) New. Must be original packaging. Opened, assembled, never used.
a. Original outbound charge (Flat rate shipping on price sheet).
b. Return inbound charge (120% of outbound amount).
c. 20% restocking fee.
3) Opened, assembled, and used.
a. No return accepted.
Additional Shipping Charges:
1) Change of address charge:
a. Same city and freight terminal ($85.00)
b. Different city and different freight terminal ($150.00 and up)
2) Redelivery charge:
a. $95.00 for 2nd attempt
b. $150.00 for 3rd attempt
3) Storage charge:
a. $125.00 per day, after the 3rd day at the destination terminal.